Spotify Non-Voice Support with Dutch and English (Remote within Bulgaria) - Fixed Term Contract
Core
Provide email and chat support to Spotify platform users, answering FAQs, assisting with account and payment issues, and guiding troubleshooting.
Role type
Customer Support Specialist (Non-Voice)
Builds
User support for Spotify's music streaming platform
Domain
Digital Music Streaming
Deliverable
client delivery
Required skills
Dutch (C1), English (C1), email support, chat support, account management, payment issue resolution, troubleshooting
Preferred skills
Customer service experience, flexible shift availability
Technologies
Email, Chat
Responsibilities
Answer common how-to and FAQ questions, Assist with account management and payment-related issues, Guide users through troubleshooting steps
Seniority
Individual Contributor
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