Operations Manager @ ibis Mumbai Airport
Core
Oversee day-to-day hotel operations across assigned departments to ensure smooth functioning, drive operational standards, and maintain guest satisfaction.
Role type
Senior Operations Manager
Builds
Operational efficiency and guest experience targets for the hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Hotel operations management, P&L and budgeting, manpower optimization, cross-functional coordination, team leadership, compliance with brand and statutory standards, guest feedback analysis
Preferred skills
Experience in branded hotels, knowledge of Accor/brand systems, Front Office/F&B/Housekeeping expertise
Technologies
Hotel operating systems, MS Office
Responsibilities
Monitor hotel performance and implement corrective actions, coordinate with HODs to achieve targets, optimize operational costs while maintaining service quality, lead cross-functional coordination during peak periods, review guest feedback and service trends, develop and motivate operational teams
Seniority
Senior, hands-on IC
