Owner Services Manager - Residences at The Little Nell
Core
Primary point of contact for property owners managing reservations, vacation selections, and rental programs to ensure exceptional service and operational accuracy.
Role type
Owner Services Manager (Hospitality/Resort)
Builds
Owner vacation experiences and rental program operations for a luxury ski resort
Domain
Hospitality / Luxury Resort Management
Deliverable
product features
Required skills
Reservation management, Owner relations, Rental program administration, Data entry and reconciliation, Conflict resolution, Policy enforcement, Cross-departmental coordination
Preferred skills
Prior reservations experience, Hospitality industry background, Microsoft Office proficiency, Property management system (HMS) usage
Responsibilities
Welcome new owners and provide ongoing support; Educate owners on rental programs and agreements; Administer owner rotation systems and vacation week selections; Facilitate owner-to-owner trades and advance bookings; Maintain reservation databases and revenue assignments; Generate weekly rental reports; Act as liaison between owners and property departments; Coordinate owner social events; Serve as Manager on Duty
Seniority
Individual Contributor, Management Level