Service Manager (Warranty)
Core
Manage the Warranty Department to achieve RMA response targets, resolve recurring production issues at customer facilities, and drive cost reduction through design modifications.
Role type
Senior Service Manager (Warranty)
Builds
Production-ready hydraulic motion control solutions and integrated circuits for off-highway industries
Domain
Industrial hydraulics and motion control
Deliverable
Production features
Required skills
Mechanical engineering, 8D problem solving, TOPS, root cause analysis, supplier quality management, ISO 9001/14001 compliance, MRP systems, design modification coordination
Preferred skills
Lean manufacturing, stakeholder management at senior levels, creative problem solving
Technologies
MRP, Quality Control systems, Microsoft packages
Responsibilities
Provide management and guidance to the Warranty Department; carry out regular visits to customer production facilities for resolution of recurring issues; review quality and delivery non-conformances with Supply Management; assist in resolving PPAP/ISIR questions; provide timely identification of warranty trends; ensure financial closure of claims; participate in Production Readiness Reviews and customer print reviews.
Seniority
Senior, hands-on IC