Assistant Front Office Manager
Core
Assist the Front Office Manager in daily operations, supervise reception, manage guest services, and ensure smooth check-in/check-out procedures.
Role type
Assistant Front Office Manager
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service management, Reservation handling, Cash handling, Team coaching, Operational reporting, MS Office (Excel, Word), Opera PMS, Resaweb sites
Preferred skills
Additional languages, High-pressure environment adaptability, Decision-making
Responsibilities
Supervise reception operations, Handle guest complaints and service recovery, Monitor guest satisfaction, Coordinate with Housekeeping/Reservations/Finance/Engineering, Coach and train front office colleagues, Monitor team performance and compliance, Prepare operational reports and shift handovers, Act as Manager on Duty when assigned
Seniority
Mid-level, hands-on IC