Senior Teamlead Bezorgservice
Core
Oversee and streamline the logistics and customer-facing delivery process for horeca orders, from depot receipt to final delivery to the client.
Role type
Senior Team Lead, Horeca Delivery Service
Builds
Horeca food delivery operations for Makro
Domain
Retail / Horeca / Logistics
Deliverable
product features
Required skills
Logistics experience, Leadership experience, Shift planning, Absenteeism management, Process monitoring, Priority setting, Customer needs analysis
Preferred skills
Horeca background, Retail leadership, Early morning shift availability, Weekend availability
Responsibilities
Ensure correct execution of delivery processes, Professionalize and motivate team members, Monitor processes and intervene when needed, Manage HR-related topics like shift planning and absenteeism, Prioritize tasks, Proactively address customer wishes and needs
Seniority
Senior, hands-on IC
