Help Desk Consultant - Mozelos
Core
Provide on-site IT support to end users across multiple customer locations, diagnosing and resolving hardware and software issues.
Role type
Help Desk Consultant (on-site)
Builds
IT support services for end users at customer sites
Domain
IT Support / Hardware / Networking
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows OS support, PC/laptop imaging, Network infrastructure basics, Incident management, Ticketing systems
Preferred skills
Industrial IT equipment maintenance, Remote support capabilities
Technologies
Microsoft Windows, PC imaging tools, Network cabling equipment
Responsibilities
Diagnose and resolve hardware-related issues on desktops and laptops, Install and configure operating system images, Support network infrastructure including rack and cabling, Resolve IT incidents and service requests, Record and manage support tickets, Travel between customer sites within the designated service area
Seniority
Individual Contributor, Entry to Mid-level