Customer Care Representative English speaker
Core
Provide first-line technical support to customers via phone, troubleshooting hardware and software issues.
Role type
Customer Care Representative (Technical Support)
Builds
Resolved customer incidents and improved support processes
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
phone support, hardware troubleshooting, software troubleshooting, incident documentation, escalation management, process improvement
Preferred skills
B2/C1 English, problem-solving, customer-focused mindset, flexibility for rotational shifts
Technologies
support systems
Responsibilities
Provide first-line technical support via phone, troubleshoot and resolve hardware and software issues, guide users through troubleshooting steps, analyze technical problems, document incidents and resolutions, escalate complex issues, collaborate to improve support processes
Seniority
Entry-level, open to graduates and dropouts
