FRONT OFFICE SUPERVISOR (F/M/X)
Core
Supervise daily front office operations to ensure exceptional guest service, manage guest relations, and handle administrative tasks for a luxury hotel.
Role type
Front Office Supervisor
Builds
Guest experiences and hotel revenue through service and upselling
Domain
Luxury hospitality
Deliverable
product features
Required skills
Team leadership, guest relations management, cash handling, reservation management, inventory control, multilingual communication, problem solving
Preferred skills
Knowledge of Chinese, Arabic, or Russian, additional European language
Technologies
PMS systems, communication channels
Responsibilities
Supervise daily front office activities, manage guest requests and issues, promote and sell hotel services, handle billing and cash operations, manage guest profiles and reservations, oversee inventory and safe management, coordinate baggage and vehicle flow, train team members, maintain entrance security and cleanliness, facilitate communication between departments
Seniority
Mid-level, hands-on IC