FRONT OFFICE AGENT TURNANTE (F/M/X)
Core
Front Office Agent responsible for guest check-in/check-out, reception, and assistance in a luxury hotel setting.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes, room assignments, billing, and reservation management for Orient Express hotels.
Domain
Luxury Hospitality
Deliverable
product features
Required skills
English (fluent), Hotel Management Systems (Opera, Protel), Problem solving, Customer orientation, Schedule flexibility
Responsibilities
Manage guest check-in and check-out procedures, handle reservations and phone inquiries, perform Night Audit duties, monitor security access, resolve guest complaints.
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