Responsable hébergement et expérience client
Core
Managing hotel operations including front office, housekeeping, and revenue management to ensure guest satisfaction and meet financial KPIs.
Role type
Hotel Operations Manager (Front Office & Housekeeping)
Builds
Guest experiences, hotel room inventory management, and departmental performance metrics.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office management, team leadership, revenue management, conflict resolution, multi-language communication, operational planning, quality control.
Preferred skills
Opéra Cloud proficiency, knowledge of the Paris market, fluency in a third language.
Responsibilities
Prepare staff schedules, manage guest reservations and check-ins, oversee housekeeping quality, drive revenue through sales and rate management, handle client complaints, and train new hires.
Seniority
Mid-level, hands-on manager