Réceptionniste Tournant (H/F)
Core
Front desk agent ensuring exceptional guest experiences from check-in to departure at a luxury hotel.
Role type
Front desk agent (hospitality)
Builds
Guest check-in/check-out processes, room assignments, and reservation management
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest service, reservation management, multi-tasking, problem-solving, attention to detail
Preferred skills
Prior experience in high-end hospitality, concierge services
Technologies
Property management systems (PMS)
Responsibilities
Welcome guests with personalized check-in, handle guest inquiries and complaints, manage reservations and room assignments, coordinate with housekeeping and maintenance, assist with concierge services like restaurant bookings and transport, maintain reception area cleanliness, communicate effectively between teams
Seniority
Entry-level to Mid-level, hands-on IC