Panel Support Specialist (Data Management Chinese Speaker)
Core
Manage and enhance the experience of panel members participating in Media Measurement projects by creating engaging content and handling member communications.
Role type
Panel Communication Specialist (Data Management)
Builds
Content for newsletters, bulletins, web portal updates, and email campaigns to engage panel members.
Domain
Market Research / Consumer Intelligence
Deliverable
product features | dashboards & analysis
Required skills
English (excellent written and verbal), Content creation, Copywriting, Project management, Customer service, Database maintenance, Cross-functional collaboration
Preferred skills
Market research familiarity, Consumer panels experience, Zendesk proficiency, Creative writing
Technologies
Zendesk
Responsibilities
Develop strategies to diversify recruitment sources and boost panel member engagement; Address member queries and concerns via email and other channels; Write and edit high-quality content for various communication channels; Create and manage a content calendar; Conduct panel member database maintenance and quality control validations; Collaborate with cross-functional teams including market researchers and data processing teams.
Seniority
Individual Contributor
