EN - Reception Agent
Core
Front Office Guest Service Agent providing reception, guest assistance, and reservations support at a Novotel hotel.
Role type
Guest Service Agent (Front Office)
Builds
Guest experiences and operational front-desk services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, phone etiquette, reservation handling, complaint resolution, multitasking, upselling, Opera Cloud proficiency
Preferred skills
Additional languages, Opera Cloud experience
Technologies
Opera Cloud
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