Training Specialist | Clinical Claims
Core
Design, facilitate, and evaluate training programs for employees supporting an AO Clinical Claim Program to ensure accurate assessment and processing of disability and clinical claims.
Role type
Training Specialist (Clinical Claims)
Builds
Training programs, curriculum materials, and learning interventions for clinical claims associates and healthcare professionals.
Domain
Healthcare operations / Disability claims / Clinical training
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Clinical nursing expertise, training facilitation, curriculum development, performance analytics, compliance knowledge, medical terminology, presentation skills, data analysis
Preferred skills
Train-the-Trainer certification, e-learning development, LMS experience, disability claims review, utilization management, insurance/benefits account support
Technologies
Microsoft Office (Excel, PowerPoint, Word, Outlook), Learning Management Systems (LMS)
Responsibilities
Facilitate new hire, cross-training, upskilling, and refresher training sessions; Develop and maintain training materials, lesson plans, and assessments; Monitor trainee progress and identify learning gaps; Ensure training content aligns with healthcare regulations and client requirements; Partner with Operations and Clinical Leadership to identify training needs; Track and report training metrics and learning effectiveness.
Seniority
Mid-level, hands-on IC
