Commercial Claims Trainer
Core
Develops and facilitates training programs and curricula for commercial claims adjusters to improve skills in handling coverage, liability, injury, and damage claims.
Role type
Senior instructional designer and trainer (commercial insurance)
Builds
Training curriculum, facilitator guides, performance support tools, and workshops for claims adjusters
Domain
Insurance / Commercial Auto Claims
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Commercial auto claims adjusting experience, instructional design methodologies, adult learning principles, virtual facilitation, MS Office applications, needs analysis, training effectiveness measurement
Preferred skills
Guidewire Claims System experience, training/mentoring/leadership experience, process improvement initiatives
Technologies
Guidewire Claims System, MS Office (Word, PowerPoint, Excel), Teams, virtual training platforms
Responsibilities
Conduct needs analysis with business leaders and subject matter experts, design and develop training programs and materials, facilitate training workshops, establish training effectiveness measurement criteria, assist with process improvement initiatives, identify and resolve learning constraints
Seniority
Senior, hands-on IC