Consultant - Customer Service
Core
Provide empathetic customer support via live chat, troubleshooting technical issues for content streaming services, and handling account/billing inquiries.
Role type
Customer Service Consultant
Builds
Customer support interactions for content streaming clients
Domain
Telecommunications / Media Streaming
Deliverable
client delivery
Required skills
Indonesian (verbal and written), English (verbal and written), live chat support, technical troubleshooting, account management, billing inquiries
Preferred skills
CSAT-focused experience
Technologies
Live chat platforms
Responsibilities
Troubleshoot device compatibility and login errors, guide customers through account and billing processes, maintain interaction records, stay updated on product policies
Seniority
Junior to Mid-level
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