Executive - Customer Success Management (m/f/d)
Core
Primary point of contact for customers, managing relationships, order fulfillment, and financial performance across the value chain.
Role type
Customer Success Manager
Builds
Customer success plans and order fulfillment solutions
Domain
Electronics manufacturing, Medtech, Life Science, Industrial Automation, Aerospace
Deliverable
client delivery
Required skills
Customer relationship management, order processing, financial KPI tracking, success planning, analytical skills, negotiation, project management
Preferred skills
SAP/ERP experience, Advanced Excel, MS 365, Electronics manufacturing experience
Responsibilities
Address customer inquiries and provide solutions, maintain transparent communication via standardized documents, process orders from quotation to after-sales, manage financial performance metrics (Revenue, CM1, CM2, NWC, NPS), develop and execute customer success plans
Seniority
Junior to Mid-level, hands-on IC
