Part Time Guest Service Agent/Front Office All Rounder
Core
Front office agent responsible for guest check-in/check-out, handling complaints, and coordinating with housekeeping and F&B to ensure smooth guest experiences.
Role type
Part-time Guest Service Agent
Builds
Front office operations for Novotel Devonport
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations, complaint handling, inter-departmental communication, computer literacy, attention to detail, reliability
Preferred skills
Customer service experience, enthusiasm for hospitality, local knowledge of Devonport, flexibility for varied shifts
Technologies
Property management systems (implied by computer literacy)
Responsibilities
Greet guests and manage check-in/check-out processes, handle guest complaints and escalate when necessary, coordinate room changes and dining bookings with other departments, assist with valet parking, provide local tourism and dining recommendations
Seniority
Entry-level / Individual Contributor