Front Desk Agent (Part-Time)
Core
Provide efficient, friendly service to hotel guests by handling check-ins, check-outs, and inquiries while ensuring high guest satisfaction.
Role type
Front Desk Agent (Part-Time)
Builds
Guest check-in/check-out processes, billing arrangements, and guest communication
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, check-in/check-out procedures, billing monitoring, guest concern resolution, VIP/loyalty member coordination, mail/package distribution, emergency procedure knowledge, English language proficiency
Preferred skills
Front desk/reception experience, Microsoft Windows XP, Micros PMS/Opera, Hotel/Hospitality degree or diploma
Responsibilities
Check in and out hotel guests according to standards, answer incoming calls, monitor special rates and billing, address guest concerns promptly, prepare for VIP and loyalty member arrivals, coordinate guest mail and package delivery, ensure front desk is stocked, maintain professional appearance, pass guest comments to management, follow fire and emergency procedures
Seniority
Entry-level, part-time