Assistant Manager, In Room Dining
Core
Support the In-Room Dining Manager in daily operations, ensuring exceptional service standards, operational efficiency, and a positive guest experience for room service orders and suite set-ups.
Role type
Assistant Manager, In-Room Dining (Food & Beverage)
Builds
Room service orders, suite set-ups, and guest dining experiences
Domain
Hospitality / Hotel Food & Beverage
Deliverable
product features
Required skills
supervisory/management experience, scheduling, payroll support, reporting, financial monitoring, training/coaching, pre-shift briefings, inventory management, guest relations, POS system knowledge, health & safety compliance
Preferred skills
union environment experience, minimal supervision capability
Responsibilities
Support daily operation including service execution, scheduling, opening/closing, payroll, reporting, and administrative duties; Supervise and support the In-Room Dining team for food and beverage service; Maintain high standards of guest satisfaction, cleanliness, sanitation, and health & safety; Monitor departmental productivity, labor costs, revenues, and expenses; Assist with colleague training, coaching, and performance development; Conduct pre-shift briefings and communicate with Culinary and other departments; Support promotional, merchandising, menu, and marketing initiatives; Participate in operational and cleanliness inspections; Maintain visible floor presence and lead by example; Monitor inventory, supplies, equipment, and furniture; Handle guest reservations, special requests, and service recovery; Assist with budgeting, monthly reporting, sales tracking, and operational goals; Support environmental and sustainability initiatives; Maintain knowledge of the outlet's POS system.
Seniority
Mid-level Management