Quality Assurance Officer
Core
Support the Quality Assurance Manager in implementing and maintaining the resort's Quality Management System (QMS) to ensure departmental compliance, guest satisfaction, and continuous improvement.
Role type
Quality Assurance Officer (Hospitality)
Builds
Quality management systems, guest satisfaction initiatives, and continuous improvement programs for a luxury resort.
Domain
Hospitality / Tourism
Deliverable
dashboards & analysis
Required skills
Internal audit and inspection, data collection and analysis, report preparation, training program development, SOP documentation, cross-functional collaboration, problem-solving, organizational skills
Preferred skills
Knowledge of French or other languages, market practice awareness
Technologies
ReviewPro Guest Intelligence Platform, Microsoft Office Suite (Word, Excel, PowerPoint)
Responsibilities
Conduct regular internal audits and inspections, monitor guest satisfaction metrics, analyze guest feedback and complaints, develop and deliver quality training programs, maintain quality documentation and SOPs, prepare quality performance reports
Seniority
Mid-level, hands-on IC