Owner Relations Manager
Core
Develop and maintain relationships with existing owners and new investors to retain and grow rental keys under the Ala Moana Hotel by Mantra rental program.
Role type
Owner Relations Manager
Builds
Rental program membership and key retention for Ala Moana Hotel units
Domain
Hospitality / Real Estate / Hawaii
Deliverable
client delivery
Required skills
owner relationship management, real estate market knowledge, sales prospecting, database management, inter-departmental coordination, report analysis
Preferred skills
Japanese language proficiency, Hawaii state tax collection knowledge, hospitality industry experience
Technologies
Microsoft Office (Excel, Word, Outlook)
Responsibilities
Conduct sales calls to unit owners outside the rental program, coordinate realtor showings for new buyers, review key loss reports to identify trends, maintain owner and investor databases, produce investor information collateral, monitor occupancy and ADR metrics, assist with administrative tasks for the Owner Relations Team
Seniority
Mid-level, hands-on IC