Consultant(e) senior, Microsoft Dynamics 365 CE (CRM)
Core
Senior consultant expert in implementing and optimizing Microsoft Dynamics 365 Customer Engagement (CE) solutions for clients, focusing on sales, customer service, and field service processes.
Role type
Senior IC Microsoft Dynamics 365 CE Consultant
Builds
Configured and optimized CRM solutions for sales, customer service, and field service modules
Domain
Enterprise Software / CRM / Business Process Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business analysis, process optimization, stakeholder management, user training, functional documentation, quality assurance, change management
Preferred skills
Dynamics 365 Field Service, Dynamics 365 Marketing, Power Apps, Power Automate, JavaScript
Technologies
Microsoft Dynamics 365 CE, Power Platform, JavaScript
Responsibilities
Conduct business needs analysis workshops, configure and customize Dynamics 365 CE modules, document functional specifications, support UAT and defect resolution, design and deliver user training programs
Seniority
Senior, hands-on IC
