Front Desk Supervisor
Core
Oversees daily front desk operations, manages team performance, and ensures high-quality guest service at a resort.
Role type
Front Desk Supervisor
Builds
Guest check-in/out experience, team operational efficiency
Domain
Hospitality / Resort Management
Deliverable
client delivery
Required skills
Team leadership, scheduling, conflict resolution, cash handling, reservation management, performance evaluation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Train new staff on procedures and service standards, create and manage front desk schedules, greet and register guests, handle guest inquiries and complaints, process payments and manage accounts, coordinate with housekeeping for VIP arrivals, prepare daily operational reports
Seniority
Individual Contributor, supervisory level
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