Customer Service Advisor - EV Charging Products
Core
First point of contact for EV drivers and charge point owners, providing customer support, basic technical assistance, and administrative coordination for the ChargePlace Scotland network.
Role type
Customer Service Advisor (Shift-based)
Builds
Customer support and operational stability for the ChargePlace Scotland EV charging network
Domain
Electric Vehicle Charging / Smart Mobility
Deliverable
client delivery
Required skills
Customer service (phone/face-to-face), communication, computer literacy, Microsoft Office, multitasking, record-keeping, analytical approach
Preferred skills
Service centre or help desk experience, technical support environment experience
Responsibilities
Respond to customer queries via phone, email, and digital channels; Log and monitor faults using internal systems; Assist users with registration and RFID media requests; Monitor service levels and escalate issues; Update systems and maintain accurate records; Produce performance and exception reports; Collaborate with internal teams to support network uptime
Seniority
Individual Contributor