Junior Collection Officer - Finance
Core
Monitor outstanding accounts, follow up with customers via phone and email, and resolve payment queries to secure timely cash inflows.
Role type
Junior operational finance officer (collections)
Builds
Cash flow visibility and reduced overdue balances for a global testing, inspection, and certification company
Domain
Finance / Accounts Receivable / Collections
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer account follow-up, aging analysis, payment commitment tracking, dispute resolution, ERP system usage, Microsoft Excel proficiency
Preferred skills
Power BI exposure, automated collection tools experience, banking platforms familiarity
Responsibilities
Contact customers to follow up on outstanding invoices and secure payment commitments; Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring action; Record collection activities and customer responses accurately in the ERP or collection tracking system; Send customer statements, payment reminders, and collection notices; Coordinate with Accounts Receivable, Credit Control, and Operations to resolve payment queries and disputes; Escalate missed commitments or high-risk accounts to the line manager; Support month-end reporting by updating collection status and expected cash inflows; Maintain accurate collection records and supporting documentation for audit; Ensure compliance with company policies and collection procedures.
Seniority
Junior, 1–4 years experience