Duty Manager
Core
Manage front office operations, guest services, and staff supervision to ensure high-quality service and revenue control.
Role type
Front Office Duty Manager
Builds
Guest experiences, operational efficiency, and revenue management for hotel front desk
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, workflow analysis, revenue control, guest relations, emergency management, shift coordination, billing monitoring, overbooking management, safety compliance, night audit execution, staff training, multi-tasking
Preferred skills
Additional languages, local language understanding, MS Excel/Word/PowerPoint proficiency
Technologies
MS Excel, MS Word, MS PowerPoint
Responsibilities
Conduct daily briefings, manage staff tasks, review workflow and standards, analyze rate variance reports, communicate with Front Office Manager, document guest issues, supervise shift handovers, coordinate with other departments, handle guest complaints, inspect cleanliness, ensure staff compliance with marketing, check billing and credit, manage overbooking situations, ensure valet desk operations, enforce safety/security policies, conduct night audit, provide department orientation and training, monitor team appearance and professionalism
Seniority
Mid-level, hands-on IC