Senior Manager, Customer Success
Core
Trusted advisor for top FMCG clients, translating retail measurement and consumer panel data into insights to drive growth and retention.
Role type
Senior Manager, Customer Success (Consulting)
Builds
Strategic service delivery elements and Joint Business Plans for CPG clients
Domain
Consumer Packaged Goods (FMCG) / Market Research & Analytics
Deliverable
client delivery
Required skills
client relationship management, NPS improvement, tool adoption, voice of customer, project management, analytical problem-solving, industry expertise, growth opportunity identification
Preferred skills
CPG industry experience, insight partnership collaboration
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Build and maintain relationships with key client personnel; Drive adoption of NIQ tools and solutions; Lead Joint Business Plan process; Address client roadblocks by collaborating with internal stakeholders; Identify growth opportunities and pass leads to account development; Use industry expertise to deliver high-impact insights.
Seniority
Senior Manager, hands-on leadership