Multi-site Front Office Team Leader
Core
Oversee front office operations across multiple hotel locations, ensuring service excellence and operational efficiency.
Role type
Multi-site Front Office Team Leader
Builds
Front office operations and customer experiences for Accor hotels
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, operational procedure development, staff recruitment and training, performance metrics analysis, scheduling and resource allocation, compliance management, customer inquiry resolution, data analysis, front office system proficiency
Preferred skills
Budget management, financial reporting, CRM systems knowledge
Responsibilities
Lead and supervise front office teams across multiple locations, develop standardized operational procedures, support staff recruitment and performance reviews, monitor team performance metrics, coordinate scheduling and resource allocation, ensure compliance with policies and safety regulations, manage escalated customer issues
Seniority
Mid-level, hands-on IC