Duty Manager - Pullman Phuket Panwa Beach Resort
Core
Oversees front-of-house operations, guest arrivals/departures, and team coordination to ensure service quality and revenue management.
Role type
Senior operational manager (front office)
Builds
Guest experiences and daily operational workflows
Domain
Hospitality / Resort Management
Deliverable
product features
Required skills
Team leadership, guest relations, invoicing and cash operations, quality audit management, PMS proficiency, computer literacy
Preferred skills
Multilingual communication, knowledge of Russian/Mandarin/German
Technologies
Opera PMS, Tars online
Responsibilities
Supervise guest welcoming and rooms sales, coordinate team activities, manage arrivals/departures and VIP lists, monitor service standards via guest feedback, oversee debtor management and cash operations, ensure internal procedure compliance
Seniority
Senior, hands-on IC
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