Guest Service Agent
Core
Front office agent guiding guests through check-ins, check-outs, and local recommendations while managing reservations and room inventory.
Role type
Guest Service Agent
Builds
Guest arrivals, departures, and reservation records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, room inventory control, guest communication, administrative support, conflict resolution
Responsibilities
Respond to reservation and guest enquiries via phone and email, manage room inventory and availability, process reservations and booking amendments, assist guests with accommodation requirements, provide administrative support for front office operations
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