Client Service Representative - Operations
Core
Conducts administrative and scripted clinical intake calls, provides telephonic support to providers, and maintains high-quality documentation for HealthHelp's Clinical Review process.
Role type
Client Service Representative (Clinical Operations)
Builds
Supports the Clinical Review Department's operational efficiency and quality initiatives.
Domain
Healthcare operations and clinical review services.
Deliverable
client delivery
Required skills
Healthcare customer service, clinical terminology reading, data entry, HIPAA compliance, MS Outlook, Windows proficiency, headset usage, fast-paced call center environment adaptation.
Preferred skills
Prior healthcare industry experience (prior authorizations, patient care, CPT codes), fast-paced in-bound call center experience.
Technologies
MS Outlook, Windows, dual monitor setups, clinical software applications.
Responsibilities
Conduct administrative and scripted clinical intake calls, provide telephonic support to providers and office staff, collect and enter confidential information, maintain documentation standards, adhere to Key Performance Indicators (ATT, Quality, adherence), participate in Quality Initiative Projects.
Seniority
Entry-level to Junior, hands-on IC
