Debt Collections - SSC
Core
Provide operational and administrative support for Debt Collection activities across North American countries, performing daily Claims & Debt Collection operations.
Role type
Debt Collections Specialist
Builds
Debt collection operations and claims processing
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Debt collection experience, Advanced English (reading, writing, speaking, comprehension), Critical thinking, Detail-oriented, Well-organized
Preferred skills
Legal knowledge in debt collection, Insurance sector experience, Spanish language skills
Technologies
null
Responsibilities
Ensure timely and accurate completion of assigned tasks, Manage sensitive cases and provide consistent client support, Handle specialized activities related to debt collection and compliance, Monitor workload and maintain accurate records of activities, Escalate critical issues promptly to leadership, Identify and implement process enhancements regularly, Maintain accurate and timely reporting of key operational metrics
Seniority
Junior to Mid-level, operational support