Senior Product Support Engineer
Core
Senior technical leader in Customer Support providing expert troubleshooting, root cause analysis, and technical content creation for complex Altium Designer, Altium 365, and Enterprise Server issues within customer engineering environments.
Role type
Senior IC Product Support Engineer (Technical Escalation & Content)
Builds
Production support for Altium PCB design workflows, enterprise integrations, and library/data management solutions.
Domain
Electronic Design Automation (EDA) / PCB Design / Enterprise Engineering Platforms
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PCB design workflows, Altium products expertise, root cause analysis, enterprise system integrations, PLM workflows, technical content creation, authentication technologies (SAML, OAuth, Active Directory), server technologies, complex PCB simulation/analysis
Preferred skills
High-Speed Design, RF Design, Signal Integrity, Power Integrity, Data/Library Management, PCB Manufacturing, technical demonstrations, pre-release testing
Technologies
Altium Designer, Altium 365, Enterprise Server, PLM systems, SAML, OAuth, Active Directory
Responsibilities
Investigate and resolve complex customer-reported issues involving Altium products and enterprise integrations; perform deep root cause analysis and coordinate with R&D; document technical findings and create content (FAQs, guides, tutorials); act as senior escalation resource for high-impact issues; test pre-release products and features; provide live coaching to team members.
Seniority
Senior, hands-on IC with mentorship responsibilities