Senior Implementation Engineer
Core
Post-sale implementation engineer ensuring customer adoption and productivity of Altium's Enterprise solutions (AES) by bridging sales, support, and R&D.
Role type
Senior Implementation Engineer (Post-Sales)
Builds
Customer implementation of Electronic Design Automation (EDA) software and processes
Domain
Semiconductor / Electronic Design Automation (EDA)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic thinking, emotional intelligence, project management, client relationship management, issue escalation handling, business alignment, matrix organization navigation
Preferred skills
PLM expertise, PCB ECAD Library/component management knowledge, deep product technical expertise
Technologies
Altium, PCB ECAD, PLM
Responsibilities
Guide customers through the myAltium engagement process and ensure post-deployment success; Collaborate with Customer Success and R&D to resolve high-impact software issues; Handle escalations regarding implementation and productivity blocking issues; Work with Account Managers to reduce churn and enable client expansion/renewal; Act as the primary post-sale point of contact for AES implementation.
Seniority
Senior, hands-on IC
