Directeur Adjoint SAV - F/H
Core
Deputy After-Sales Director supporting the Head of After-Sales to oversee operational teams and drive strategic projects for a real estate developer's after-sales service.
Role type
Senior management IC (After-Sales Operations)
Builds
After-sales service processes and client satisfaction initiatives for real estate projects
Domain
Real Estate Development / Property Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, strategic planning, process improvement, complex claims management, regulatory compliance, stakeholder management, reporting, change management
Preferred skills
Real estate industry experience, legal guarantee knowledge, insurance mechanisms expertise, mediation skills
Technologies
None stated
Responsibilities
Manage and pilot after-sales activities within the assigned scope, define operational objectives, supervise and coach after-sales managers, handle complex and sensitive client dossiers, coordinate legal and insurance expertises, lead dashboards and reporting to national management, contribute to strategy definition with leadership
Seniority
Senior, hands-on IC