[UAE] CX Design Consultant
Core
Lead end-to-end design and redesign of government services in Abu Dhabi, translating insights into structured future-state service designs.
Role type
Senior IC CX Design Consultant (Government Transformation)
Builds
Future-state service designs, customer journey maps, service blueprints, and transformation action plans for Abu Dhabi government services.
Domain
Public Sector / Government Transformation / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service design methodologies, customer journey mapping, service blueprinting, stakeholder facilitation, requirements gathering, process mapping, workshop facilitation, strategic planning
Preferred skills
ARIS business process modelling, TAMM platform knowledge, Effortless Customer Experience framework
Technologies
TAMM platform, Effortless Customer Experience framework, ARIS
Responsibilities
Conduct service discovery sessions to identify pain points, develop customer personas and journey maps, create service blueprints, facilitate co-design workshops, prioritize improvement opportunities, and produce structured service design documentation.
Seniority
Senior, hands-on IC
