Service Delivery Manager - Metropolitan Police Radio Services
Core
Manage and deliver contracted IT/IS services to the Metropolitan Police, ensuring SLA compliance and acting as the single point of contact for escalations.
Role type
Senior Service Delivery Manager (Public Sector/Police)
Builds
End-to-end service operations for Metropolitan Police Radio Services
Domain
Public sector / UK Police Forces / IT Service Management
Deliverable
client delivery
Required skills
ITIL (v3+), SIAM, client services management, risk management, service improvement planning, public sector knowledge
Preferred skills
UK Police Forces experience, outsourcing organization experience
Technologies
IT/IS business strategy tools, Service Performance Reporting tools
Responsibilities
Manage customer relationships at senior level, line manage staff covering catalogue orders and asset management, produce Service Performance Reports, develop and deliver Service Improvement Plans, identify new revenue opportunities, manage risk to acceptance or mitigation
Seniority
Senior, hands-on IC with management responsibilities