Guest Relations Manager
Core
Oversee guest relations operations, manage VIP services, and coach team members to ensure high satisfaction at a luxury beach resort.
Role type
Guest Relations Manager
Builds
Seamless guest experiences, VIP recognition programs, and personalized services
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest relations management, team supervision, conflict resolution, cross-departmental coordination, data management, event planning
Preferred skills
Additional languages, audit support, special events planning
Technologies
Hotel Property Management Systems
Responsibilities
Supervise Guest Relations team, handle VIP and special group requests, coordinate with Front Office and Housekeeping, maintain guest records, prepare daily reports and VIP plans, conduct audits and inspections
Seniority
Mid-level, hands-on management
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