IT Change Manager (Change Enablement)
Core
Manage and improve the Change Enablement process to ensure IT service changes are implemented transparently, safely, and efficiently.
Role type
IT Change Manager (Change Enablement)
Builds
IT service changes, process improvements, and governance frameworks
Domain
IT Service Management (ITSM), Enterprise Service Management (ESM), IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change Management process design, Change Advisory Board (CAB) facilitation, risk assessment, stakeholder coordination, post-implementation review analysis, compliance governance, process standardization, conflict resolution, metric analysis, template creation
Preferred skills
ITIL certification, ISO 27001/ISMS knowledge, IT Governance experience, audit requirements familiarity, ITSM tool proficiency (Ivanti, ServiceNow, Jira, BMC, Matrix42), understanding of Incident/Problem/Configuration Management relationships
Technologies
Ivanti Neurons for ITSM, ServiceNow, Jira Service Management, BMC Helix, Matrix42
Responsibilities
Manage and continuously improve the Change Enablement process; Support Change Owners in planning and implementing changes; Review Change Records for risks and approvals; Coordinate the Change Advisory Board (CAB); Create transparency via the Change Calendar; Identify conflicts and dependencies between changes; Coordinate Standard, Normal, and Emergency Changes; Establish Standard Changes for recurring activities; Coordinate Post Implementation Reviews; Analyze metrics to improve reporting; Support compliance with ISO 27001 and audit requirements; Create guidelines and templates for the Change process.
Seniority
Mid-level, hands-on IC
