Head Waitress - Lobby Lounge
Core
Lead service operations and staff training for the luxury lobby lounge, ensuring 5-star guest satisfaction and operational standards.
Role type
Senior F&B service leader (Head Waitress)
Builds
High-end dining and beverage experiences for hotel guests
Domain
Luxury hospitality / Fine dining
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
5-star service standards, menu knowledge, POS/cashiering, inventory management, staff training, conflict resolution, safety/hygiene compliance, beverage preparation
Preferred skills
Wine and cuisine knowledge, up-selling skills, leadership, team building
Technologies
Micros, Opera system, POS systems
Responsibilities
Maintain LQA service standards and 5-star quality; train and mentor staff; manage beverage and food inventory; handle guest complaints and VIP arrivals; operate coffee and beverage equipment; conduct shift briefings and daily reports.
Seniority
Senior, hands-on IC with leadership duties