Guest Service Associate - FO
Core
Manage daily front office operations including guest check-ins/check-outs, room bookings, and handling guest inquiries and complaints at the reception desk.
Role type
Front Office Supervisor / Guest Service Associate
Builds
Guest experiences and operational efficiency for a 290-room airport hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, room booking administration, team motivation, conflict resolution, shift reporting, inter-departmental liaison
Preferred skills
Multilingual communication, local language understanding
Responsibilities
Greet and assist guests, resolve guest complaints, maintain front office logs, coordinate with other departments, supervise reception team
Seniority
Entry-level to Junior