Thai Bilingual Specialist
Core
Engage with bilingual (English and Thai) customers through voice channels to address inquiries, concerns, and requests.
Role type
Bilingual Customer Support Specialist (Voice)
Builds
Customer support interactions for clients across Banking, Healthcare, Insurance, Shipping, Logistics, and Travel/Hospitality.
Domain
Customer Service / Bilingual Support
Deliverable
client delivery
Required skills
Bilingual English and Thai proficiency, voice communication, CRM software usage, data entry accuracy, problem-solving, multitasking, time management
Preferred skills
Empathy, industry trend awareness, product knowledge, MS Office proficiency
Responsibilities
Handle customer inquiries via voice, resolve complex issues, maintain interaction records in CRM, participate in ongoing training, share insights to improve satisfaction
Seniority
Mid-level (2+ years experience required)