Rooms Division Manager
Core
Lead the Rooms Division operation (Front Office, Housekeeping, Guest Relations, Concierge, Guest Services) to establish service standards and deliver exceptional guest experiences during pre-opening and ongoing operations.
Role type
Rooms Division Manager (Pre-opening & Operations)
Builds
Operational procedures, high-performing teams, and seamless guest experiences for a new luxury hotel
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Rooms Division management, Front Office leadership, Housekeeping oversight, Guest Relations management, Revenue management, Cost control, Team leadership, Pre-opening experience
Preferred skills
Luxury hotel experience, Commercial acumen, Service recovery expertise
Responsibilities
Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations; Drive guest satisfaction through personalized service and effective service recovery; Ensure exceptional standards of cleanliness and presentation; Manage room revenue performance, occupancy, and departmental costs; Conduct regular quality reviews and implement initiatives to enhance guest experience; Lead, coach, and develop department leaders and team members; Resolve complex guest concerns with professionalism; Foster collaboration across Rooms Division, F&B, and Sales teams; Support pre-opening activities including recruitment, training, and operational setup.