Front Office Supervsior
Core
Lead front office operations and guest service at a wellness retreat, ensuring seamless experiences from arrival to departure.
Role type
Front Office Supervisor
Builds
Guest service journey and front office operations
Domain
Hospitality / Wellness Retreat
Deliverable
product features
Required skills
Team leadership, guest relations, conflict resolution, operational oversight, booking management, trust accounting
Preferred skills
Health/wellness industry experience, coaching and mentoring
Responsibilities
Assist in daily leadership of the front office team, create a welcoming environment aligned with retreat values, coach and mentor team members, handle guest feedback with empathy, oversee front office operations including bookings and reporting
Seniority
Mid-level, supervisory IC
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