Owner Services Supervisor
Core
Coordinate owner and guest reservations, manage owner communications, oversee exchange programs, and support enrollment in the ALL loyalty program for a luxury residential lodge.
Role type
Owner Services Supervisor (Administrative & Operations)
Builds
Owner reservation itineraries, communication channels (newsletter, website, social media), and exchange program reporting
Domain
Luxury hospitality / Mountain resort operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Reservation management, owner relationship management, communication management, deadline coordination, audit completion, training support, itinerary processing
Preferred skills
Luxury residential or hotel reservation experience, Property Management Systems proficiency
Responsibilities
Coordinate owner and guest reservations, manage owner communication channels, ensure deadline compliance, oversee exchange programs, support ALL enrollment, complete reporting and audits, train new colleagues, maintain pre-arrival itineraries
Seniority
Mid-level, hands-on IC