Gestionnaire d'équipe support aux ventes
Core
Ensure quality of support for existing customers to deliver an exceptional customer experience while supervising, coaching, and mobilizing a team to achieve company objectives.
Role type
Sales Support Team Manager
Builds
Customer support services for the ILM and Hospitality markets
Domain
Telecommunications
Deliverable
client delivery
Required skills
team supervision, coaching, performance management, problem-solving, strategic vision, change management, data analysis
Preferred skills
telecommunications industry experience, results-oriented mindset, entrepreneurial spirit
Responsibilities
Deliver superior customer service for ILM and Hospitality markets; develop employee product and business knowledge; mobilize employees to meet targets and support professional development; monitor recurring customer issues and create corrective strategies; ensure compliance with internal policies and operational procedures; manage employee performance metrics (attendance, punctuality, individual goals); produce and analyze performance indicators for individuals and teams; maintain a healthy and respectful work climate with employees and union representatives; support the team in managing and adopting change.
Seniority
Mid-level manager, hands-on leadership