IP Network Engineer (NOC) - Tieto Tech Consulting (m/f/d)
Core
Monitor, analyze, and troubleshoot global IP backbone and telecommunications services to ensure service continuity and quality for BICS customers.
Role type
Senior IP Network Engineer NOC
Builds
Global IP backbone services, Capacity Services (Leased Lines, Carrier Ethernet), and Backbone Products for telecom operators and enterprises.
Domain
Telecommunications / IP Networking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IP networking knowledge, network operations and troubleshooting, incident management, escalation coordination, SLA compliance, customer communication, analytical problem-solving
Preferred skills
Cisco and/or Nokia IP networking equipment experience, Spanish language proficiency
Technologies
Cisco, Nokia
Responsibilities
Perform real-time monitoring of network and service performance; conduct initial assessment and classification of network incidents; analyze incidents to identify failure points and resolve issues; escalate and coordinate unresolved incidents with internal teams or external providers; act as primary operational interface for customers during service incidents; provide regular communication to customers regarding incident status and resolution timelines; participate in a 24/7 operational environment to guarantee network availability
Seniority
Senior, hands-on IC