Customer Service Associate
Core
Frontline support role handling customer inquiries, order processing, and issue resolution via phone, email, and chat.
Role type
Customer Service Associate
Builds
Customer support interactions and order fulfillment
Domain
General consumer services
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, multitasking, CRM software proficiency, Microsoft Office familiarity
Preferred skills
Previous customer service experience
Responsibilities
Respond to customer inquiries via phone, email, and chat; Assist with product information and order processing; Resolve customer complaints and issues; Maintain accurate records of interactions; Collaborate with other departments; Identify and escalate complex issues
Seniority
Entry-level to Junior
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